Spa Etiquette & Policy
ADVANCE BOOKING - Please reserve your treatment in advance by phone or online to ensure your preferred time is available. New clients - 50% pre-payment via Credit Card/Direct Debit required at the time of booking to confirm your treatment (payment details sent via email).
By appointment only.
HEALTH CONDITIONS - Please inform us at the time of booking if you have any health issues or physical ailments that may be of concern such as High Blood Pressure, Heart Conditions, Infection, Disease, Allergies, Pregnancy or any other medical complications.*Some spa services are ill-advised for certain conditions.
ALCOHOL - It is recommended that you refrain from consuming alcohol 8 hours before your treatment.
ARRIVAL & DEPARTURE- New Clients, please arrive 5 -10 minutes early to complete our New Client Questionaire. Then relax knowing you will receive the full benefits of your experience. Please note late arrivals will not receive an extension to your scheduled treatment time as this would effect the next clients booking. Unless time permits, and then is charged accordingly. Due to restricted parking, departure 10-15 minutes after the completion of your treatment is recommended; this helps promote privacy for all clientele and safe access for the next client arrival.
MOBILE PHONES - Noise pollution adds to our everyday stress. Kindly turn off your mobile phone during your Naamba experience to ensure total relaxation.
CLEANLINESS - In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment. As a natural courtesy we ask that you arrive showered before your treatment. If you're coming directly from work, a filtered rainshower can be provided for a $4 surcharge; please notify us beforehand so this can be readily prepared for you.
PAYMENT - We accept cash and all major credit cards. Eftpos available. Internet Bank Transfer is also an acceptable method of pre-payment; however please email or text a screenshot of your bank receipt if your treatment is within 48 hours.*Naamba Holistic Day Spa has a No Credit and No Refunds Policy.
NAAMBA HOLISTIC DAY SPA - Is open Tuesday to Saturday. Late afternoon appointments available Tuesday and Thursday.
CANCELLATION POLICY - As we have reserved this appointment time especially for you, we require 24 hours notice for any cancellations or to reschedule your appointments. Less than 24 hours notice will incur 50% charge of the treatment cost. A no show or cancellation within 3 hours of your appointment time will be charged the full treatment fee. A reminder email and text is sent 48 hours prior to your appointment time.
GIFT VOUCHER POLICY - An ideal gift for spa enthusiasts. Select the value of your choice; $50 - $500 for Treatment or Spa Package. Easy payment via our Shop or phone credit card transaction; your purchase receipt is promptly sent via email. Vouchers are personalised and emailed the same day. Gift Vouchers are valid for 6 months. After the expiry date has passed the Voucher is null and void. Any balance that remains after the expiry date will not be available for use. An extension of 6 months can be requested within 30 days of the vouchers expiry with an admin cost of $50. Beyond this 30 day "grace period" no request for further extension will be approved. If your unable to make your Gift Voucher appointment and do not provide 24 hours notice of cancellation, 50% charge will be deemed off the voucher. No show will void the full treatment. *Gift Vouchers are transferable though non-refundable.
REFUNDS POLICY - Naamba Holistic Day Spa has a strictly No Refunds policy on all products, services, gift vouchers and memberships purchased, in line with Australian Consumer Law.